Support

Need help with PrivateLine? Send us an email and we'll get back to you as soon as we can.

What to include

Your device and system version, for example "iPhone 15, iOS 26.0" or "Pixel 8, Android 16".
The app version, shown in the app's Settings.
What you were doing, what you expected and what happened instead. Screenshots help.

What not to include

Never send us your recovery passphrase or the content of your conversations. We will never ask for them. Messages and calls are end-to-end encrypted, so we can't read them, recover them or restore a lost passphrase.

Purchases and subscriptions

Subscriptions and line purchases are billed by the Apple App Store or Google Play. You can manage or cancel a subscription in your App Store or Google Play account settings, and request refunds from Apple or Google under their policies. If something you paid for doesn't show up in the app, use "Restore purchases" in the app first, then email us if it's still missing.

Reporting abuse

To report a line or visitor misusing PrivateLine, email [email protected] with the line link and a short description. Reports involving the safety of children are handled first.